Terms of Sale

These Terms of Sale (“Terms”) govern the sale of products (“Products”) on the website suntek-robot.com. By placing an order on this Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1. Scope

These Terms apply to all orders and purchases made through the Site and may be updated at any time.

By using the Site, you agree to be bound by these Terms.

2. Pricing & Payment

All prices displayed on the Site are listed in USD and include applicable taxes where required.

We reserve the right to change prices at any time without notice.

3. Order Acceptance

Orders are not considered accepted until a confirmation email has been sent to you.

We reserve the right to cancel or refuse any order if fraudulent activity is suspected or if the order information is incomplete or inaccurate.

Customers will be notified by email if an order is rejected or canceled.

4. Shipping & Delivery

We currently ship to customers in the United States.

Estimated Delivery Times

• Processing Time: 1–2 business days (Monday to Friday)
• Transit Time: 2–5 business days (Monday to Friday)
• Total Estimated Delivery Time: 3–7 business days

Delivery times may be extended in cases of force majeure or exceptional circumstances such as carrier delays, severe weather conditions, or peak holiday periods.

5. Product Use

Products purchased through the Site may not be used or resold for illegal, deceptive, or fraudulent purposes.

6. Return Policy

Unless marked as “Final Sale”, products may be returned in accordance with our Return & Refund Policy .

Customers are responsible for return shipping costs, and a 30% restocking fee may apply to eligible returns.

7. Accepted Payment Methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Maestro
• UnionPay

8. Refunds

• Refund Processing Time: Refunds are processed within 30 business days after the returned item has been received and inspected.
• Refund Conditions: Refunds are approved only for unused, undamaged products returned in their original packaging. Defective or incorrectly delivered products may qualify for a refund after inspection.
• Refund Method: Refunds are issued to the original payment method used during checkout.

For additional details regarding refunds and returns, please review our Return & Refund Policy .

If we suspect fraudulent activity, we reserve the right to cancel or refuse to process an order. In such cases, temporary payment authorization holds may remain on your payment method for up to 30 business days depending on your financial institution.

9. Limitation of Liability

We shall not be held liable for any damages or losses resulting from your failure to comply with these Terms.

10. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Belgium.

By placing an order on this Site, you acknowledge that you have read, understood, and agreed to these Terms.

If you have any questions or concerns, please contact our support team at contact@suntek-robot.com or through our Contact Page .

Contact Information

We respond to all inquiries within 24 hours.

• Business Name: Suntek Robot
• Legal Status: Sole Proprietorship
• Phone Number: +32 460 21 58 69
• Email: contact@suntek-robot.com

Business Address

43 Rue de l’Étang
1410 Waterloo
Belgium

• VAT Number: BE1031.933.015
• Company Registration Number: 1031.933.015

Customer Support Hours

Monday to Friday: 8:00 AM – 6:00 PM
Closed on weekends and public holidays.

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FAQ

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