Privacy policy

Privacy Policy

This Privacy Policy describes how Suntek Robot (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from suntek-robot.com , or otherwise communicate with us regarding the Site and our services (“Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with the revised effective date.

How We Collect and Use Personal Information

We collect personal information from various sources depending on how you interact with our Site and Services.

We may use collected information to:

Provide and improve our Services
Process payments and fulfill orders
Communicate with customers
Provide customer support
Prevent fraud and maintain security
Comply with legal obligations
Send marketing communications

Personal Information We Collect

Information You Provide Directly

Name
Shipping and billing address
Email address
Phone number
Payment confirmation details
Account credentials
Customer support communications

Usage Information

We may automatically collect certain information about your interaction with the Site using cookies, pixels, and similar technologies.

This may include:

IP address
Browser information
Device information
Pages viewed
Time spent on the Site
Network connection data

Information from Third Parties

We may receive information from third-party service providers including:

Shopify
Payment processors
Advertising partners
Analytics providers
Shipping and fulfillment partners

How We Use Your Personal Information

Order Fulfillment & Customer Service

We use your information to process payments, fulfill orders, provide shipping updates, manage returns, and offer customer support.

Marketing & Advertising

We may send promotional emails, advertisements, or SMS messages related to our products and services.

You may unsubscribe from marketing communications at any time.

Fraud Prevention & Security

We use your information to detect, investigate, and prevent fraudulent or malicious activity.

Cookies

Like many websites, we use cookies and similar technologies to improve your browsing experience and analyze website traffic.

For additional information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

Types of Cookies We Use

Analytics Cookies: Measure traffic and improve performance.
Advertising Cookies: Help deliver personalized ads.
Social Media Cookies: Enable social sharing and integrations.
Third-Party Service Cookies: Support payment providers and external tools.

You can manage cookie preferences through your browser settings or our cookie consent banner.

Blocking cookies may affect certain features and functionality of the Site.

Please also review:

How We Share Personal Information

We may share personal information with:

Service providers and vendors
Payment processors
Shipping and fulfillment partners
Marketing and analytics partners
Affiliates and legal authorities when required by law

We do not sell sensitive personal information without your consent.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy or security practices of those external websites.

Children’s Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from minors.

Data Security & Retention

We implement reasonable security measures to protect your personal information.

However, no system can guarantee absolute security.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

Right to access your data
Right to correct inaccurate data
Right to delete personal information
Right to data portability
Right to opt out of targeted advertising
Right to restrict or object to processing
Right to withdraw consent

You may exercise these rights by contacting us using the information below.

Complaints

If you have concerns regarding how we process your personal information, please contact us first.

You may also contact your local data protection authority where permitted by law.

For EEA users, a list of supervisory authorities can be found here:

https://edpb.europa.eu/about-edpb/about-edpb/members_en

International Users

Your personal information may be transferred, stored, and processed outside your country of residence.

When required, we rely on legally recognized transfer mechanisms to protect your data.

Contact Information

We respond to all inquiries within 24 hours.

Business Name: Suntek Robot
Legal Status: Sole Proprietorship
Phone Number: +32 460 21 58 69
Email: contact@suntek-robot.com

Business Address

43 Rue de l’Étang
1410 Waterloo
Belgium

VAT Number: BE1031.933.015
Company Registration Number: 1031.933.015
Business Structure: Self-employed business owner
Business Activity: Specialized retail trade in household equipment gifts.

Customer Support Hours

Monday to Friday: 8:00 AM – 6:00 PM
Closed on weekends and public holidays.