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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact our support team at contact@suntek-robot.com and explain the reason for your return request.
If your return is accepted, we will send you return instructions by email. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at contact@suntek-robot.com.
Customers are responsible for all return shipping costs.
A 30% restocking fee will be deducted from the refund amount for all non-defective returned items.
Original shipping fees are non-refundable.
If you change your mind after purchasing, you may return the product within 30 days of delivery, provided that the item is unused, undamaged, and returned in its original packaging.
A 30% restocking fee and all return shipping costs will apply.
If you receive a defective product, please contact our customer support team within 48 hours of delivery with photos or videos showing the issue.
After inspection and approval, we may offer either:
If your product arrives damaged, please send us clear photos of the damage within 48 hours of receiving your order.
We will review the situation and provide an appropriate resolution if approved.
If you receive the wrong product, contact us within 48 hours of delivery. After verification, we will provide instructions for resolving the issue.
If your package has not arrived, contact us so we can open an investigation with the carrier. If the package is confirmed lost, we may provide either a replacement or a refund.
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, the customer must follow the standard return procedure after delivery.
Upon receiving a damaged or defective item, please contact our customer service team as soon as possible and preferably within 48 hours of delivery.
Please include photos or videos clearly showing the issue. After inspection and approval, we may provide a replacement, store credit, or refund depending on the situation.
You may return unused and undamaged items within 30 days of delivery. Products must be returned in their original packaging.
This policy does not apply to personalized or custom-made items.
We accept exchanges.
The fastest way to get the item you want is to return the item you currently have and place a new order separately once your return is approved.
Returns must be requested and shipped within 30 days after delivery.
Approved refunds are processed within 30 business days after the returned item has been received and inspected.
You will receive an email confirmation once your refund has been processed.
Refunds are only approved for products returned unused, undamaged, and in their original packaging.
Returned items that do not meet these conditions may be refused or partially refunded.
Refunds will be issued to the original payment method used during checkout.
The return address will be provided by our customer support team after your return request has been approved.
Please do not send any items back without first contacting our support team.
We respond to all inquiries within 24 hours.
43 Rue de l’Étang
1410 Waterloo
Belgium
Monday to Friday: 8:00 AM – 6:00 PM
Closed on weekends and public holidays.