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This Shipping Policy is designed to ensure that you are clearly informed about our shipping procedures and policies. By placing an order through this store, you agree to the terms outlined below.
At Suntek Robot, we are committed to providing a smooth and reliable shopping experience for all customers.
No hidden fees: all applicable charges, including shipping costs and taxes, are clearly displayed before checkout.
We currently ship to customers located within the United States.
To ensure fast and efficient delivery, products may be shipped directly from our partner fulfillment centers.
Delivery times may be extended due to force majeure or exceptional circumstances such as carrier delays, severe weather conditions, or peak holiday periods.
If you have questions regarding delivery availability in your area, please contact us at contact@suntek-robot.com .
Once your order has shipped, you will receive a confirmation email including tracking information.
We work with reputable carriers to ensure timely and reliable delivery.
Weekend Orders: Orders placed during weekends or holidays are processed on the next business day.
Please carefully verify your shipping address before completing your order.
Once an order has been processed or shipped, we are unable to modify the delivery address.
If you change your mind before your order has been shipped, we may accept cancellations before processing begins, ideally within 12 hours after purchase.
Once an order has already shipped, please refer to our Return & Refund Policy .
Please note that due to logistical processes, orders that have already entered fulfillment cannot be canceled.
If your package arrives damaged during transit, please contact our customer support team immediately at contact@suntek-robot.com .
If possible, refuse the package upon delivery if visible damage is present.
If the package was delivered in your absence, please contact us as soon as possible with photos of the damage.
If all packages have been delivered but an item is missing from your order, please contact our support team by email.
At Suntek Robot, we strive to provide accurate and detailed product descriptions so customers know exactly what they are ordering.
If the products received do not match the description shown on our website, customers may request a return or refund in accordance with our policies.
We accept returns within 30 days of delivery in accordance with our Return & Refund Policy .
Customers are responsible for return shipping costs, and a 30% restocking fee may apply to eligible non-defective returns.
To request a return, please contact us at contact@suntek-robot.com .
We respond to all inquiries within 24 hours.
43 Rue de l’Étang
1410 Waterloo
Belgium
Monday to Friday: 8:00 AM – 6:00 PM
Closed on weekends and public holidays.