Payment Policy

Thank you for shopping with Suntek Robot. We are committed to providing a secure and transparent payment experience for all customers.

Please read this Payment Policy carefully to understand how transactions are processed on our website.

1. Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• Maestro
• UnionPay

2. Payment Currency

All transactions on our website are processed in USD ($).

3. Payment Authorization

Your payment will be charged immediately after your order is successfully placed.

You will receive an order confirmation email containing your purchase details.

If a payment is declined or flagged as potentially fraudulent by Shopify or our payment providers:

• Your order will not be processed
• You may receive an email notification
• You may be asked to retry payment or use a different payment method

4. Order Verification

For fraud prevention and security purposes, we may contact you to verify certain order details before processing your purchase.

This may include:

• Email verification
• Shipping address confirmation
• Identity verification in rare high-risk situations

We reserve the right to cancel any order that does not pass our verification process.

If an order is canceled during verification, a full refund will be issued.

5. Failed or Canceled Payments

If your payment fails or is canceled:

• Your order will not be processed
• You may need to return to checkout and complete payment again

If funds were charged but your order was not confirmed, please contact us immediately at contact@suntek-robot.com .

6. Refund & Cancellation Policy

Order Cancellations: If you wish to cancel your order after payment has been processed, please contact us within 12 hours of placing the order.

Once an order has entered processing or fulfillment, cancellation may no longer be possible.

Refunds for approved cancellations will be issued to the original payment method.

Refunds: Please review our Return & Refund Policy for eligibility requirements, processing times, and refund procedures.

Refunds may take up to 30 business days to appear on your account depending on your financial institution.

Customers are responsible for return shipping costs, and a 30% restocking fee may apply to eligible non-defective returns.

7. Fraud Prevention

To protect our customers and prevent fraudulent transactions, Suntek Robot reserves the right to perform payment security checks.

Additional information or verification may be required for transactions identified as high risk.

8. Contact Information

We respond to all inquiries within 24 hours.

• Business Name: Suntek Robot
• Legal Status: Sole Proprietorship
• Phone Number: +32 460 21 58 69
• Email: contact@suntek-robot.com

Business Address

43 Rue de l’Étang
1410 Waterloo
Belgium

• VAT Number: BE1031.933.015
• Company Registration Number: 1031.933.015
• Business Structure: Self-employed business owner
• Business Activity: Specialized retail trade in household equipment gifts.

Customer Support Hours

Monday to Friday: 8:00 AM – 6:00 PM
Closed on weekends and public holidays.

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