GDPR Policy

At Suntek Robot, we are committed to protecting your personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This policy explains how we collect, use, and protect your personal information.

1. Data Controller

The controller responsible for processing your personal data is:

Suntek Robot
Email: contact@suntek-robot.com

2. Types of Data Collected

We may collect the following information:

• Identification Data: First name, last name, email address, and phone number.
• Shipping Data: Delivery address.
• Payment Data: Payment method information processed securely by third-party payment providers.
• Browsing Data: Information related to your use of our website, including cookies and IP address.

3. Purpose of Data Processing

Your personal information is collected for the following purposes:

• Processing and managing your orders.
• Communicating updates regarding your orders.
• Improving our services and user experience.
• Sending promotional offers and newsletters if you have provided consent.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Order processing and fulfillment.
• Consent: Marketing emails and promotional communications.
• Legitimate Interest: Improving our products, services, and website performance.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

6. User Rights

Under the GDPR, you have the following rights regarding your personal information:

• Right of Access: Request access to your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data under certain conditions.
• Right to Restrict Processing: Request limitations on how your data is processed.
• Right to Data Portability: Receive your personal data in a structured format.
• Right to Object: Object to receiving marketing communications.

To exercise any of these rights, please contact us at:

contact@suntek-robot.com

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

8. Data Transfers

We do not transfer your personal data outside the European Economic Area unless necessary to fulfill your order, such as for shipping or payment processing services.

9. Cookies

We use cookies to improve your browsing experience on our website.

You may manage your cookie preferences through your browser settings.

10. Policy Updates

We reserve the right to update this policy at any time.

Any changes will be posted on this page and become effective immediately upon publication.

11. Contact Information

We respond to all inquiries within 24 hours.

• Business Name: Suntek Robot
• Legal Status: Sole Proprietorship
• Phone Number: +32 460 21 58 69
• Email: contact@suntek-robot.com

Business Address

43 Rue de l’Étang
1410 Waterloo
Belgium

• VAT Number: BE1031.933.015
• Company Registration Number: 1031.933.015
• Business Structure: Self-employed business owner
• Business Activity: Specialized retail trade in household equipment gifts.

Customer Support Hours

Monday to Friday: 8:00 AM – 6:00 PM
Closed on weekends and public holidays.

Contact Us

FAQ

Order Tracking